Delivery & Returns

Delivery

Delivery is FREE on all orders to be delivered within Mainland UK (excluding Highlands, Offshore Islands & Northern Ireland).

If you require delivery to the Highlands, Offshore Islands, Northern Ireland or an international location then please send an email to [email protected] and we will give you a price for delivery.

We aim to dispatch your items within 3 working days of receiving your order. The products are hand-made so in busy periods it may take longer but we will inform you if that is the case.

Our courier is Hermes and they aim to deliver the product within 2-3 working days of receipt of the item.

Returns

We understand that for whatever reason you may wish to return your item and that’s why we offer a 30-day returns window, after the day you receive your pet bed.

If you wish to return your product(s), you must first let us know by emailing [email protected].

The item(s) must then be posted back to;

Fifteen, Media House, Padge Rd, Beeston, Nottingham NG9 2RS

The items must be in perfect condition, with original packaging and un-used to ensure a full refund can be issued and once checked we will issue your refund within 5 working days.